Frequently Asked Questions
Everything you need to know about your GearUp experience.
What is the standard shipping time for electronics?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do my gadgets come with a warranty?
Yes, all hardware purchased through GearUp includes a 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened items?
You can return items within 30 days of delivery. Please note that opened electronics must be in original condition with all accessories to qualify for a full refund.
Are the products on GearUp authentic and brand new?
Absolutely. We only source directly from authorized distributors and manufacturers. Every product is guaranteed to be 100% authentic and factory-sealed.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your delivery status.
Do you offer technical support for setup?
Yes, our dedicated tech team is available via live chat and email to assist you with initial setup, firmware updates, and troubleshooting for any device purchased from us.